SHOPPING & PAYMENT INFORMATION

Orders are delivered safely via our trusted courier service. The costs and delivery times are as follows:

Collections/Pick-up Point: 38 Bega Road, Wynberg, Cape Town
Collection of orders at our Pick-up Point is of No Charge. We’ll notify you once your order is ready and can be expected in 1-2 days from placing order.

Cape Town & Surrounds
Delivery fee of R50. Delivery can be expected within 2-3 working days from order.

Major Centers (Jhb, Dbn etc)
Delivery fee of R100* (*Subject to change depending on size). Delivery can be expected within 4-5 working days from placing order.

Regional and Other Areas
Delivery fee of R150* (*Subject to change depending on size). Delivery can be expected 4-5 days from placing order.

*LARGE PLANTS (20L and up)
The shipping/courier rate will be calculated at checkout based on your location and quantity of items selected.

Other Categories
Products within the following categories have an estimated shipping time of 10 to 25 days:

  • Garden Tools
  • Accessories
  • Lighting
  • Electronics

Absolutely!

Our online store is hosted on WooCommerce, which is rated one of the world’s leading eCommerce platform which allows payments to be safely facilitated via PayFast (www.payfast.co.za), South Africa’s leading payment gateway.

PayFast is an ultra safe method of payment:
– they are PCI-DSS Level 1 Compliant which means they are compliant of the most rigorous payment safety standard necessary.
– they use extended validation SSL with 256-bit encryption. In basic terms this encryption is safer than most large banks today.

Yes! Your Plants will arrive safely. We can guarantee this for the following reasons:

1. We strictly work with couriers that understand how to handle and transport Trees, Plants and other fragile goods with respect and care.

2. We have customized recycled packaging that protects your Plants during their journey and allows them to breathe freely.

3. We only stock plants which are comfortably able to manage the commute to you.

Yes, we regularly deal with and send large orders to farms, homesteads, ranches, urban projects and homes that require our products or services.

Get in touch with us at grow@greencloudsolutions.co.za, we’d be more than happy to learn of your requirements or goals.

 

We always happy to assist as we specialize in Indoor Plants, Ornamental Tree, Fruit Trees and Re-forest Trees.

Drop us a picture or a name of the plant or cultivar that you are looking for to grow@greencloudsolutions.co.za, and we’ll get our team to source it directly for you.

OTHER INFORMATION

Yes, we offer a Design and Consulting Service which can be arranged via appointment. Our design and consulting services are offered remotely via call/video call, photographs and/or email.

Get in touch on grow@greencloudsolutions.co.za and let us know how we can assist.

 

Don’t Freak out! In most cases, Plants that are unhappy will just need a little adjustment and care – for example, more/less water, fertilizer, a change in wind or lighting conditions. Plants are extremely resilient creatures, once adjusting conditions they will recover and thrive.

Alternatively if you are concerned just drop us a mail at grow@greencloudsolutions.co.za and we will gladly assist by providing you with a solution for your plants.

You can also check out our Blog where we regularly post about plant care, benefits and much more.

 

Damaged:

Generally a damaged plant was caused by the couriers, apologies for this.

Please send a picture to grow@greencloudsolutions.co.za of the damage within 3 business days upon receiving your plants. We will try our best to either refund or exchange your plant.

Wrong Product:

Please send a picture to grow@greencloudsolutions.co.za of your wrong plant for verification. Once verified we will arrange an exchange of your plant.

Plants, Aquatic Plants, Fish:

Yes you may, provided that your order has not being dispatched from HQ.

Other Items (Garden accessories, Lighting, Electronics):

Unfortunately, once ordered, your products would have already being processed and thus cancelling or changing your order will be extremely difficult. If this does occur and is within 3 hours after ordering, please drop us an email on grow@greencloudsolutions.co.za and we will inform you of the possible solutions.

We are happy to include a personalized message to your recipient on your behalf. To do so please include a message in the note when checking out.

Please include the following:

  • The fact that this is a gift
  • Personal message
  • Name of sending (Anonymous if required)
  • Any special requirements